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Frequently
Asked Questions
When will my order be shipped?
With which carrier will my order be shipped?
How do you calculate shipping charges?
Do we ship internationally?
Didn't
find the answer to your question?
Email us at support@EisnerBrothers.com
When
will my order be shipped?
In-stock orders received before 3 PM ET on business days will be shipped
the same day.
Orders received after 3 PM ET and orders received on weekends and
holidays will be shipped the next business day.
With
which carrier will my order be shipped?
We ship all orders with UPS.
The service type you will be able to choose during checkout.
How
do you calculate shipping charges?
Shipping charges are based on the items weight and on the shipping
service you will choose during checkout.
Do we ship internationally?
Yes, we ship internationally. We ship via UPS and DHL. When you place your order, you will not see shipping prices, since we will contact you with the option of which carrier you prefer. When you reply and inform us of which carrier you prefer, your order will be processed.
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